How to Configure a Main Line Fork
A "Forked" line is an extension that can be placed on multiple phones as a "Line Appearance." This allows the "forked" extension to have a standardized answering rule and voicemail treatment. Forked extensions will need sub extensions defined.
Example of a Configure Fork:
- Established Main Telephone Number (ex. 954-607-6031)
- Established Routing User Extension (ex. Main Line Ext 1000)
- Established Front desk/Answering User Extensions (ex. sub Front Desk Ext 1000a and 1000b and Executive Assistant Ext 1009)
Example of the Call Flow
Number | Action | Number | Answering Rule | Sub Extension | Phone | Action |
954-607-6031 | Routes to | "Main Line" 1000 | Simultaneous ring 1000a and 1000b | 1000a | Line 2 on Ext 1000 Phone | Ring |
1000b | Line 2 on Ext 1009 Phone | Ring |
Process
1. Click on the Inventory tile.
2. Locate Phone Number (954-697-6031) and click to edit. Note: you can also use the pencil to edit.
3. Assign Treatment as User and assign Ext 1000 (Main Line) to User.
4. Click on the Users tile.
4. Locate Routing User (Main Line) Ext 1000 and click to edit. Note: you can also use the pencil to edit.
5. Click the Phones Tab and Add Phone.
6. Create Sub Extension 1000a and define Emergency Address.
7. Create Sub Extension 1000b and define Emergency Address.
Finished Phone Tab
8. Click on the Inventory tab.
9. Click the Phone Hardware tab, locate Ext 1001 phone and click the gear to enter SNAPBuilder.
10. Add 1000a as a Line Appearance on 1001's Phone and click Save.
11. Repeat step 8, click the Phone Hardware tab (step 9), locate Ext 1009 phone and click the gear to enter SNAPBuilder.
12. Add 1000b as a Line Appearance on 1009's phone and click Save.
Finished Inventory: Calls will now be received on 1000a and 1000b and can be picked up on 1001's phone on Line 2 and 1009's phone on Line 2.
