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1. Click the Users tile.  2. Check the box(es) of users making bulk edits to and the Bulk Action/Bulk Edit option will show.  Caution: If you click the Check All checkbox, it will match all users that match the filter, not just what’s on the page.  ...

In order to set the Answering Rules for live answer during business hours and auto attendant after hours, the below prerequisites are required. Office Hours and Lunch Hour need to be determined, and the Time Frames built (see How to Build Time Frames documenta...

Creating Your PIN 1. Dial 5001 or press the Messages/Voicemail button on your phone. 2. On the main menu, press 5 - “Set Your Current Options". 3. Press 1 to change your password. 4. Enter your new 4 to 8 digit PIN. 5. Re-enter PIN to confirm. 6. Confirm...

To Check Your Personal Voicemail Box   Access the voicemail system using one of the following options: Press the  Messages/Voicemail key on your phone Dial  5001 Enter your Voicemail PIN (if prompted) To Check Another Voicemail Box   Dial 500...

1. Dial 5001 or press the Message/Voicemail key on your phone. 2. Enter your voicemail PIN when prompted. 3. On the main menu, press 6 to change the greeting. 4. From the Greetings Menu: Press 1 to record greetings. Press 2 to review greetings. Press...

Identify all extensions involved and ensure they belong to the same Site and Department. If necessary, edit each user to the same site and same department.1. Click on the Users tile. 2. In the search bar, type in the desired department OR site. Note: make sure...

1. Dial 5001 or press the Messages/Voicemail button on your phone.2. Enter your voicemail PIN followed by the # key.3. On the main menu, press 5 for "Set Your Current Options".4. Press 2 to record your name.5. At the prompt, record your name and then press the...

1. Dial 5001 or press the Messages/Voicemail button on your phone.2. Enter your voicemail PIN when prompted.3. On the main menu, Press 6 to change the greeting.4. Press 1 to Record Greeting.5. Enter the greeting number you wish to record (Default is 1).6. Wait...

1. Click on the Users tile.2. Click the Sites tab.3. Click the site name or use the pencil icon to edit the site.4. In the pop out window, enter the desired emergency notification email address(es) in the Notify via Email box OR the user(s)in the Notify via Ph...

1. Click on the Auto Attendants tile.2. Select from your list of Auto Attendants to edit by clicking on the attendant OR by using the pencil icon on the right.3. Add an Into Greeting by clicking the Manage icon.4. From the pop out window click Add Greeting.5. ...

1. Click the inventory tile.2. Click the Phone Hardware tab. Click the MAC address of the phone you want to modify or the SNAPbuilder gear icon to open the phone’s SNAPbuilder. You can also use Filters (see second screen shot) to search by phone number or name...

1. To add any additional sidecar expansion modules, select the Add Sidecar tab. 2. In the pop-up menu, click on the drop-down tab and select the sidecar model you will be adding. Then click the blue Add Sidecar button. 3. Once added, you may configure addition...

1. From the home page, hover over the gear in the Active Phones box on the right and click on the gear. This will bring you to the Phones/SNAP builder page. You can also get to the SNAPbuilder by clicking the Phones tile, hover over the gear on the right, clic...

1. Click the Fax tile.2. Click Send Fax.3. Click Browse to locate your document(s). Enter receiving fax number. Click Send.Note: You can include a Cover Letter (see second screen shot).4. Faxes can be viewed in your Inbox and Send. You can toggle between the t...

1. Click on the Time Frame tile.2. Click Add Time Frame.Types of Time Frames: Domain Time Frames - are available for use by all users within the domain.User Time Frames - are set by the user.3. From the pop out window, add the Name and When of the Time Frame. ...

1. Outbound faxes from your email can be sent by using one of these domains: @send.fax.solutions @cloud.faxback.net  2. Append the recipient's fax number to the domain (IE: 15552221111@send.fax.solutions).Emails will need to be sent from an authorized email a...

In order to set the Answering Rules for an Auto Attendant to answer always, the school Auto Attendant must be built first. See How to Build an Auto Attendant.Process1. Click on the Users tile.2. Locate the Main Line and click to edit. Note: you can also use th...

A "Phantom" line is an extension that serves as a "Routing User." Calls are routed to this extension and then forwarded on to be answered. This allows phone calls to be treated by the forwarded user's answering rules and voicemail options.Example for a Configu...

1. Click on the Users tile.2. In the search bar, type in desired name OR extension. Note: make sure to click the blue area of desired selection.3. Click on the Voicemail tab.4. Scroll down to Notifications and check the box to "Receive an email for new voicema...

1. Click on the Time Frame tile.2. Click Add Time Frame.Note: There are two types of Time Frames: Domain and UserDomain Time Frames are available for use by all users within the domain.User Time Frames are set by the user.3. From the pop out window add the Nam...