User Portal

Getting Started

How to Set Up/Change Your PIN

Creating Your PIN 1. Dial 5001 or press the Messages/Voicemail button on your phone. 2. On the ...

How to Change Your Voicemail Greeting

1. Dial 5001 or press the Message/Voicemail key on your phone. 2. Enter your voicemail PIN when ...

How to Access Voicemail Messages

To Check Your Personal Voicemail Box Access the voicemail system using one of the following ...

How to Record Your Name

1. Dial 5001 or press the Messages/Voicemail button on your phone.2. Enter your voicemail PIN fol...

How to Record Your Voicemail Greeting

1. Dial 5001 or press the Messages/Voicemail button on your phone.2. Enter your voicemail PIN whe...

Common Star (*) Codes and Short Codes

Short Codes03+EXTENSION = Voicemail Transfer07+EXTENSION = Directed Call Pickup08+EXTENSION = Int...

Downloading and Using the UDT Voice Mobile App

For iOS

1. Open the App Store > search for UDT Voice> click Get to install the app. ORClick this link: ...

For Android

1. Open the App Store > search for UDT Voice> click Install to install the app. ORClick this l...

How to Configure SNAPbuilder Buttons

1. From the home page, hover over the gear in the Active Phones box on the right and click on the...

How to Set Up Answering Rules at the User Level

Introduction

You can use Answering Rules to customize your personal call flow. Typical examples include: Forwa...

Forward Calls to Another User or Your Cell Phone

Call Forwarding Options AlwaysAny and all calls will be forwarded to the destination described at...

Add Other Recipients to Receive Calls

1. Login to UDT Voice Portal.2. Navigate to Answering Rules.3. Click Edit on the specified Time F...

Screen Calls (caller has to record name when dialed and has to be accepted before rung through)