James Vinson

James Vinson updated page How to Configure SNAPbuilder Buttons
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James Vinson updated page How to Build an Auto Attendant
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James Vinson updated page How to Build Time Frames
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James Vinson updated page Pre-Queue and In-Queue Options
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James Vinson created page Pre-Queue and In-Queue Options
6 months ago

James Vinson created page Call Queue Definitions (Types and Users)
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James Vinson created chapter Call Queues
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James Vinson moved page Common Star (*) Codes and Short Codes
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James Vinson moved page How to Enable 911 Notifications
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James Vinson created chapter Emergency/911 Information
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James Vinson updated page Common Star (*) Codes and Short Codes
6 months ago

James Vinson created page Common Star (*) Codes and Short Codes
6 months ago

James Vinson updated page How to Configure a Main Line Phantom
6 months ago

James Vinson updated page How to Setup Voicemail to Email
6 months ago

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Pre-Queue Options:1. Click on the Call Queue tab.2. Click on Call Queue to edit or use the pencil...

Call Queue TypesRound-Robin (longest idle)Agents are rung in order of what line has been idle (no...

Short Codes03+EXTENSION = Voicemail Transfer07+EXTENSION = Directed Call Pickup08+EXTENSION = Int...

1. Click on the Users tile.2. In the search bar, type in desired name OR extension. Note: make su...

A "Phantom" line is an extension that serves as a "Routing User." Calls are routed to this extens...