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James Vinson
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Pre-Queue and In-Queue Options
Pre-Queue Options:1. Click on the Call Queue tab.2. Click on Call Queue to edit or use the pencil...
Call Queue Definitions (Types and Users)
Call Queue TypesRound-Robin (longest idle)Agents are rung in order of what line has been idle (no...
Common Star (*) Codes and Short Codes
Short Codes03+EXTENSION = Voicemail Transfer07+EXTENSION = Directed Call Pickup08+EXTENSION = Int...
How to Setup Voicemail to Email
1. Click on the Users tile.2. In the search bar, type in desired name OR extension. Note: make su...
How to Configure a Main Line Phantom
A "Phantom" line is an extension that serves as a "Routing User." Calls are routed to this extens...
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