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1. Outbound faxes from your email can be sent by using one of these domains: @send.fax.solutions @cloud.faxback.net  2. Append the recipient's fax number to the domain (IE: 15552221111@send.fax.solutions).Emails will need to be sent from an authorized email a...

In order to set the Answering Rules for an Auto Attendant to answer always, the school Auto Attendant must be built first. See How to Build an Auto Attendant.Process1. Click on the Users tile.2. Locate the Main Line and click to edit. Note: you can also use th...

A "Phantom" line is an extension that serves as a "Routing User." Calls are routed to this extension and then forwarded on to be answered. This allows phone calls to be treated by the forwarded user's answering rules and voicemail options.Example for a Configu...

1. Click on the Users tile.2. In the search bar, type in desired name OR extension. Note: make sure to click the blue area of desired selection.3. Click on the Voicemail tab.4. Scroll down to Notifications and check the box to "Receive an email for new voicema...

Short Codes03+EXTENSION = Voicemail Transfer07+EXTENSION = Directed Call Pickup08+EXTENSION = Intercom Call (Auto Answer)Star CodesCall Pickup*54 = Group Call Pickup (Site+Department)Calle Forwarding*72+NUMBER = Enable Call Forward (Always)*73 = Disable Call F...

Call Queue TypesRound-Robin (longest idle)Agents are rung in order of what line has been idle (not actively on a call) the longestTiered Round-RobinAs above except Agents can be separated by tiers ex. 6 Agents total with two tiers of three. The first three Age...

Pre-Queue Options:1. Click on the Call Queue tab.2. Click on Call Queue to edit or use the pencil to open edit options.3. Click on the Pre Queue Options tab and make desired selection(s). Click Save.Require Agents - Agents must be logged in and Available to ta...