Call Queues
Call Queue Definitions (Types and Users)
Call Queue TypesRound-Robin (longest idle)Agents are rung in order of what line has been idle (no...
How to Add An Agent
For Call Queues to be added, please contact the NOC. Once queue(s) are built then agents can be a...
Pre-Queue and In-Queue Options
Pre-Queue Options:1. Click on the Call Queue tab.2. Click on Call Queue to edit or use the pencil...