Call Handling, Routing and Scheduling
How to Configure Live Answer During Business Hours and Auto Attendant After Hours
In order to set the Answering Rules for live answer during business hours and auto attendant afte...
How to Configure a Main Line Phantom
A "Phantom" line is an extension that serves as a "Routing User." Calls are routed to this extens...
How to Configure Auto Attendant to Answer Always
In order to set the Answering Rules for an Auto Attendant to answer always, the school Auto Atten...
How to Use *54 for Site/Department Call Pick Up (Replaces Group Pick Up)
Identify all extensions involved and ensure they belong to the same Site and Department. If neces...
How to Configure a Main Line Fork
A "Forked" line is an extension that can be placed on multiple phones as a "Line Appearance." Th...