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How to Change Your Voicemail Greeting
1. Dial 5001 or press the Message/Voicemail key on your phone. 2. Enter your voicemail PIN when ...
How to Record Your Name
1. Dial 5001 or press the Messages/Voicemail button on your phone.2. Enter your voicemail PIN fol...
How to Record Your Voicemail Greeting
1. Dial 5001 or press the Messages/Voicemail button on your phone.2. Enter your voicemail PIN whe...
How to Set Up/Change Your PIN
Creating Your PIN 1. Dial 5001 or press the Messages/Voicemail button on your phone. 2. On the ...
How to Configure a Main Line Fork
A "Forked" line is an extension that can be placed on multiple phones as a "Line Appearance." Th...
How to Configure Auto Attendant to Answer Always
In order to set the Answering Rules for an Auto Attendant to answer always, the school Auto Atten...
How to Configure SNAPbuilder Buttons
1. Click the inventory tile.2. Click the Phone Hardware tab. Click the MAC address of the phone y...
How to Setup Voicemail to Email
1. Click on the Users tile.2. In the search bar, type in desired name OR extension. Note: make su...
How to Build Time Frames
1. Click on the Time Frame tile.2. Click Add Time Frame.Types of Time Frames: Domain Time Frames ...
How to Build an Auto Attendant
1. Click on the Auto Attendants tile.2. Select from your list of Auto Attendants to edit by click...
Blocked Numbers
1. Click on the Call History tab.2. To immediately block a number for the entire domain, click th...
Sentiment Analysis
To see the Sentiments for users in the Call History, the below prerequisites are required.1. Clic...
Pre-Queue and In-Queue Options
Pre-Queue Options:1. Click on the Call Queue tab.2. Click on Call Queue to edit or use the pencil...
How to Add An Agent
For Call Queues to be added, please contact the NOC. Once queue(s) are built then agents can be a...
Add Other Recipients to Receive Calls
1. Login to UDT Voice Portal.2. Navigate to Answering Rules.3. Click Edit on the specified Time F...
Forward Calls to Another User or Your Cell Phone
Call Forwarding Options AlwaysAny and all calls will be forwarded to the destination described at...
Introduction
You can use Answering Rules to customize your personal call flow. Typical examples include: Forwa...
How to View Voicemail Transcriptions
From the Home screen1. Click on the Transcription icon for transcription to appear. Note: You ca...
How to Enable Voicemail Transcription
1. Click the Users tile.2. Use the search to find desired user then click the blue name to edit O...
How to Send Welcome Email for Portal Use
1. Click the Users tile2. Use the search to find desired user then click the blue name to edit OR...