Recently Updated Pages
Allow and/or Block Certain Numbers Including Suspected SPAM Calls
1. Login to UDT Voice Portal.2. Navigate to Answering Rules.3. Click on the Allow / Block Button....
Extend or Shorten Ring Times
1. Login to UDT Voice Portal.2. Navigate to Answering Rules.3. Edit the "Ring for" dropdown to ex...
Screen Calls (caller has to record name when dialed and has to be accepted before rung through)
1. Login to UDT Voice Portal.2. Navigate to Answering Rules.3. Click Edit on the specified Time F...
How to Use *54 for Site/Department Call Pick Up (Replaces Group Pick Up)
Identify all extensions involved and ensure they belong to the same Site and Department. If neces...
How to Configure Live Answer During Business Hours and Auto Attendant After Hours
In order to set the Answering Rules for live answer during business hours and auto attendant afte...
Call Queue Definitions (Types and Users)
Call Queue TypesRound-Robin (longest idle)Agents are rung in order of what line has been idle (no...
How to Enable 911 Notifications
1. Click on the Users tile.2. Click the Sites tab.3. Click the site name or use the pencil icon t...
How to Configure a Main Line Phantom
A "Phantom" line is an extension that serves as a "Routing User." Calls are routed to this extens...
How to Add and Configure Sidecar Modules
1. To add any additional sidecar expansion modules, select the Add Sidecar tab. 2. In the pop-up ...
How to Make Bulk Edits to Multiple User Accounts
1. Click the Users tile. 2. Check the box(es) of users making bulk edits to and the Bulk Acti...
Email to Fax
1. Outbound faxes from your email can be sent by using one of these domains: @send.fax.solutions ...
Fax from Portal
1. Click the Fax tile.2. Click Send Fax.3. Click Browse to locate your document(s). Enter receivi...
How to Build an Auto Attendant
1. Click on the Auto Attendants tile2. Select from your list of Auto Attendants to edit by clicki...
How to Build Time Frames
1. Click on the Time Frame tile.2. Click Add Time Frame.Note: There are two types of Time Frames:...