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Basic Usage for SIP-T31/T31P/T31G
Place a CallUsing the handset:Pick up the handset.Enter the number and press Send.Using the speakerphone:With the handset on-hook, press Enter the number and press Send.Using the headset:With the headset connected, press to activate the headset mode.Enter the ...
Basic Usage for SIP-T44U/T44W
Place CallUsing the handset:Pick up the handset.Enter the number and press Send.Using the speakerphone:With the handset on-hook, press .Enter the number and press Send.Using the headset:With the headset connected, pressto activate the headset mode.Enter the nu...
How to Send Welcome Email for Portal Use
1. Click the Users tile2. Use the search to find desired user then click the blue name to edit OR use the pencil to edit.3. Scroll down to Change Account Security and enter the email address. Click Save.4. Click on the Advanced tab and then click Send Welcome ...
Basic Usage for SIP-T34W
Place CallUsing the handset:Pick up the handset.Enter the number and press Send.Using the speakerphone:With the handset on-hook, press .Enter the number and press Send.Using the headset:With the headset connected, press to activate the headset mode.Enter the ...
Basic Usage for SIP-T46U
Place CallUsing the handset:Pick up the handset.Enter the number and press Send key.Using the speakerphone:With the handset on-hook, press .Enter the number and press Send key.Using the headset:With the headset connected, pressto activate the headset mode.Ente...
Basic Usage for SIP-T48U
Navigate Touch ScreenTo enter the main menu, tap .To return to the idle screen, tap .To go back to the previous menu, tap .To select a, tap the soft key.To select an item, tap the item.To turn pages, tap or on the touch screen.To scroll through values in a p...
Basic Usage for SIP-T54W
Place CallUsing the handset:Pick up the handset.Enter the number, and then press Send.Using the speakerphone:With the handset on-hook, press .Enter the number, and then press Send.Using the headset:With the headset connected, press to activate the headset mod...
Basic Usage for SIP-T57W
Place CallUsing the handset:Pick up the handset.Enter the number, and then press Send.Using the speakerphone:With the handset on-hook, press.Enter the number, and then press Send.Using the headset:With the headset connected, press to activate the headset mode...
Basic Usage for SIP-T58W/SIP-T58W Pro
Yealink SIP-T58W, T58W ProPlace a CallUsing the handset:Pick up the handset.Enter the number and press Send.Using the speakerphone:With the handset on-hook, press Enter the number and press Send.Using the headset:With the headset connected, press to activate t...
Basic Function Descriptions of CP925/CP935W/CP965
CP925/CP935WNo.ItemDescription1Backlight SliderDrag the slider to adjust the screen brightness quickly.1Bluetooth• Tap to turn Bluetooth on or off quickly.• Long tap to enter the Bluetooth setting screen.1Wi-Fi• Tap to turn Wi-Fi on or off quickly.• Long tap t...
Basic Functions for EXP43
Basic ConfigurationsThe EXP43 supports 60 DSS keys in three screen pages. Each page displays 20 DSS keys.You can press , or to switch to the corresponding page and use your desired DSS key.You can assign a feature to a DSS key via phone user interface. Press...
Basic Functions for EXP50
Basic ConfigurationsThe EXP50 supports 60 DSS keys in three screen pages. Each page displays 20 DSS keys.You can press , or to switch to the corresponding page and use your desired DSS key.You can assign a feature to a DSS key via phone user interface. Press...
Sentiment Analysis
To see the Sentiments for users in the Call History, the below prerequisites are required.1. Click on the Users tile.2. Use the search to find desired user then click the blue name to edit OR use the pencil to open edit options.3. Scroll down to Record User's ...
How to Enable Voicemail Transcription
1. Click the Users tile.2. Use the search to find desired user then click the blue name to edit OR use the pencil to edit.3. On the Voicemail tab use the drop down to select Enable for Voicemail Transcript.4. Next, scroll down and use the drop down to select S...
How to View Voicemail Transcriptions
From the Home screen1. Click on the Transcription icon for transcription to appear. Note: You can also click the play icon to listen to the message.From the Message screen1. Messages appear here.From the WebPhone1. Click the Voicemail option on the left and ...
Blocked Numbers
1. Click on the Call History tab.2. To immediately block a number for the entire domain, click the block number icon and then Yes.3. Red block icon shows numbers that have been blocked.4. You can unblock a number two ways:a. Click the Block/Unblock icon.b. Cli...
Poly Edge E100, E200, E300, E400, and E500 Series
Place a CallUsing the handset:Pick up the handset.Enter the number and press the Send soft key.Using the speakerphone:With the handset on-hook, enter the number.Press the speaker button or the Dial soft key.You can alternately press the New Call soft key, ent...
Call Center Supervisor
From the Call Center tab, Call Center Supervisors can see Call Center Analytics, run reports, edit Call Queues and edit Agent status.Call QueuesSee Active Calls, Callers Waiting and Agents Idle in the Call Queue.Person Button - edits agents in the queue.Pencil...
Call Center Agent
Logging in and out of the Call Center as an Agent can be done two ways:Use star codes.From the Call Center tab.Star CodesUse *51 for Agent Login.Use *52 for Agent Logout.Using the Portal1. From the Call Center tab, click the down arrow to toggle between Offlin...
Office Manager
Logging in and out of the Call Center as an Office Manager can be done two ways:Use star codes.From the Call Queues tab.Using Star CodesUse *51 for Agent Login.Use *52 for Agent Logout.From the Portal1. Click on the Call Queues tab.2. Click on Agents (availabl...