Skip to main content

How to Configure Live Answer During Business Hours and Auto Attendant After Hours

Prerequisites:

  • Office Hours defined
  • Main Telephone Number (ex. 954-607-6031)
  • Routing User Extension (ex. Main Line Ext 1000)
  • Front Desk Extension (ex. Front Desk Ext 1001)
  • Auto Attendant Added (ex. ABC High Ext 9005)

Time Frames

Office Hours: 

image.png

Lunch Hour: 

image.png

Default: 

The "Default" Time Frame will be referenced automatically during all times not defined by the previous time frames. This Time Frame should be treated as "Off Hours" to prevent having to define every single moment of the day

Call Flow

NumberActionNumberAnswering RuleActionNumberAction
954-607-6031Routes to"Main Line" 1000Lunch hoursForward AlwaysAuto Attendant Ext 9005Caller Routes through Menu



Office HoursForward Always"Front Desk" Ext 1001Live Answer



Default (Off Hours)Forward AlwaysAuto Attendant Ext 9005Caller Routes through Menu

Process

  1. Inventory > Locate Phone Number (954-697-6031) > Assign Treatment as User > Assign to Ext 1000 (Main Line)

    1. image.png

    2. image.png

  2. Users > Locate Routing User (Main line) Ext 1000 > Edit > Answering Rules > Add Rule
    1. Lunch Hours > Forward Always to Auto Attendant

      1. image.png

    2. Work Hours > Forward Always to Front Desk 

      1. image.png

    3. Default (Off Hours) > Forward Always to Auto Attendant

      1. image.png

    4. Finished Answering Rules: 

      1. image.png

 

Back to top