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1. Dial 5001 or press the Messages/Voicemail button on your phone.2. Enter your voicemail PIN when prompted.3. On the main menu, Press 6 to change the greeting.4. Press 1 to Record Greeting.5. Enter the greeting number you wish to record (Default is 1).6. Wait...

1. Click on the Users tile.2. Click the Sites tab.3. Click the site name or use the pencil icon to edit the site.4. In the pop out window, enter the desired emergency notification email address(es) in the Notify via Email box OR the user(s)in the Notify via Ph...

1. Click on the Auto Attendants tile.2. Select from your list of Auto Attendants to edit by clicking on the attendant OR by using the pencil icon on the right.3. Add an Into Greeting by clicking the Manage icon.4. From the pop out window click Add Greeting.5. ...

1. Click the inventory tile.2. Click the Phone Hardware tab. Click the MAC address of the phone you want to modify or the SNAPbuilder gear icon to open the phone’s SNAPbuilder. You can also use Filters (see second screen shot) to search by phone number or name...

1. To add any additional sidecar expansion modules, select the Add Sidecar tab. 2. In the pop-up menu, click on the drop-down tab and select the sidecar model you will be adding. Then click the blue Add Sidecar button. 3. Once added, you may configure addition...

1. From the home page, hover over the gear in the Active Phones box on the right and click on the gear. This will bring you to the Phones/SNAP builder page. You can also get to the SNAPbuilder by clicking the Phones tile, hover over the gear on the right, clic...

1. Click the Fax tile.2. Click Send Fax.3. Click Browse to locate your document(s). Enter receiving fax number. Click Send.Note: You can include a Cover Letter (see second screen shot).4. Faxes can be viewed in your Inbox and Send. You can toggle between the t...

1. Click on the Time Frame tile.2. Click Add Time Frame.Types of Time Frames: Domain Time Frames - are available for use by all users within the domain.User Time Frames - are set by the user.3. From the pop out window, add the Name and When of the Time Frame. ...

1. Click on the Time Frame tile.2. Click Add Time Frame.Note: There are two types of Time Frames: Domain and UserDomain Time Frames are available for use by all users within the domain.User Time Frames are set by the user.3. From the pop out window add the Nam...

1. Click on the Auto Attendants tile2. Select from your list of Auto Attendants to edit by clicking on the attendant OR by using the pencil icon on the right3. Add an Into Greeting by clicking the Manage icon4. From the pop out window, a greeting can be genera...

1. Open the App Store > search for UDT Voice> click Get to install the app. ORClick this link: ‎UDT Voice App - App Store2. Open the app after installation. 3. Enter Login Name and Password and click Log In. These are the same credentials that you use to acc...

1. Open the App Store > search for UDT Voice> click Install to install the app. ORClick this link: https://play.google.com/store/apps/details?id=com.udt.udtvoice2. Open app once installation is complete. 3. Enter Login Name and Password and click Log In. Th...

A "Forked" line is an extension that can be placed on multiple phones as a "Line Appearance." This allows the "forked" extension to have a standardized answering rule and voicemail treatment. Forked extensions will need sub extensions defined. Example of a Co...

You can use Answering Rules to customize your personal call flow. Typical examples include: Forwarding Calls to another user or your cell phoneAdding other recipients to receive a call Screen Calls (Caller has to record name when dialed and has to be accepted ...

Call Forwarding Options AlwaysAny and all calls will be forwarded to the destination described at all times during the time frame specified.On ActiveIf you are currently on a call, you can choose to forward your calls to any destination instead of relying on c...

1. Login to UDT Voice Portal.2. Navigate to Answering Rules.3. Click Edit on the specified Time Frame to change (i.e. Default).4. Check "Simultaneous ring" and "Include user's extension" and "Ring all user's phones".5. Add other extensions and specify times fo...

1. Login to UDT Voice Portal.2. Navigate to Answering Rules.3. Click Edit on the specified Time Frame to change (i.e. Default).4. Click Edit on the specified Time Frame to change (i.e. Default).5. Enable Call Screening and click Save.Caller will now have to re...

1. Login to UDT Voice Portal.2. Navigate to Answering Rules.3. Edit the "Ring for" dropdown to extend or shorten ring times as desired (Default is 25 seconds).To specify Answering Rules during certain hours of the day, Time Frames can be utilized. See Time Fra...

1. Login to UDT Voice Portal.2. Navigate to Answering Rules.3. Click on the Allow / Block Button.4. Select desire selection from the dropdown and click Done.SPAM Calls can be treated as follows:Ring as Normal - Calls with SPAM flags will ring as dialed and fol...

For Call Queues to be added, please contact the NOC. Once queue(s) are built then agents can be added and queue(s) can be edited.1. Click on the Call Queues tile.2. Click on the desired Agent. 3. Click Add Agent.4. Add Agent, click Save Agent and then click Do...