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1. Click on the Auto Attendants tile2. Select from your list of Auto Attendants to edit by clicking on the attendant OR by using the pencil icon on the right3. Add an Into Greeting by clicking the Manage icon4. From the pop out window, a greeting can be genera...

1. Open the App Store > search for UDT Voice> click Get to install the app. ORClick this link: ‎UDT Voice App - App Store2. Open the app after installation. 3. Enter Login Name and Password and click Log In. These are the same credentials that you use to acc...

1. Open the App Store > search for UDT Voice> click Install to install the app. ORClick this link: https://play.google.com/store/apps/details?id=com.udt.udtvoice2. Open app once installation is complete. 3. Enter Login Name and Password and click Log In. Th...

A "Forked" line is an extension that can be placed on multiple phones as a "Line Appearance." This allows the "forked" extension to have a standardized answering rule and voicemail treatment. Forked extensions will need sub extensions defined. Example of a Co...

You can use Answering Rules to customize your personal call flow. Typical examples include: Forwarding Calls to another user or your cell phoneAdding other recipients to receive a call Screen Calls (Caller has to record name when dialed and has to be accepted ...

Call Forwarding Options AlwaysAny and all calls will be forwarded to the destination described at all times during the time frame specified.On ActiveIf you are currently on a call, you can choose to forward your calls to any destination instead of relying on c...

1. Login to UDT Voice Portal.2. Navigate to Answering Rules.3. Click Edit on the specified Time Frame to change (i.e. Default).4. Check "Simultaneous ring" and "Include user's extension" and "Ring all user's phones".5. Add other extensions and specify times fo...

1. Login to UDT Voice Portal.2. Navigate to Answering Rules.3. Click Edit on the specified Time Frame to change (i.e. Default).4. Click Edit on the specified Time Frame to change (i.e. Default).5. Enable Call Screening and click Save.Caller will now have to re...

1. Login to UDT Voice Portal.2. Navigate to Answering Rules.3. Edit the "Ring for" dropdown to extend or shorten ring times as desired (Default is 25 seconds).To specify Answering Rules during certain hours of the day, Time Frames can be utilized. See Time Fra...

1. Login to UDT Voice Portal.2. Navigate to Answering Rules.3. Click on the Allow / Block Button.4. Select desire selection from the dropdown and click Done.SPAM Calls can be treated as follows:Ring as Normal - Calls with SPAM flags will ring as dialed and fol...

Short Codes03+EXTENSION = Voicemail Transfer07+EXTENSION = Directed Call Pickup08+EXTENSION = Intercom Call (Auto Answer)Star CodesCall Pickup*54 = Group Call Pickup (Site+Department)Calle Forwarding*72+NUMBER = Enable Call Forward (Always)*73 = Disable Call F...

Call Queue TypesRound-Robin (longest idle)Agents are rung in order of what line has been idle (not actively on a call) the longestTiered Round-RobinAs above except Agents can be separated by tiers ex. 6 Agents total with two tiers of three. The first three Age...

For Call Queues to be added, please contact the NOC. Once queue(s) are built then agents can be added and queue(s) can be edited.1. Click on the Call Queues tile.2. Click on the desired Agent. 3. Click Add Agent.4. Add Agent, click Save Agent and then click Do...

Pre-Queue Options:1. Click on the Call Queue tab.2. Click on Call Queue to edit or use the pencil to open edit options.3. Click on the Pre Queue Options tab and make desired selection(s). Click Save.Require Agents - Agents must be logged in and Available to ta...

Place a CallUsing the handset:Pick up the handset.Enter the number and press Send.Using the speakerphone:With the handset on-hook, press Enter the number and press Send.Using the headset:With the headset connected, press to activate the headset mode.Enter the ...

Place CallUsing the handset:Pick up the handset.Enter the number and press Send.Using the speakerphone:With the handset on-hook, press .Enter the number and press Send.Using the headset:With the headset connected, pressto activate the headset mode.Enter the nu...

1. Click the Users tile2. Use the search to find desired user then click the blue name to edit OR use the pencil to edit.3. Scroll down to Change Account Security and enter the email address. Click Save.4. Click on the Advanced tab and then click Send Welcome ...

Place CallUsing the handset:Pick up the handset.Enter the number and press Send.Using the speakerphone:With the handset on-hook, press .Enter the number and press Send.Using the headset:With the headset connected, press  to activate the headset mode.Enter the ...

Place CallUsing the handset:Pick up the handset.Enter the number and press Send key.Using the speakerphone:With the handset on-hook, press .Enter the number and press Send key.Using the headset:With the headset connected, pressto activate the headset mode.Ente...

Navigate Touch ScreenTo enter the main menu, tap .To return to the idle screen, tap .To go back to the previous menu, tap .To select a, tap the soft key.To select an item, tap the item.To turn pages, tap  or  on the touch screen.To scroll through values in a p...