How to Configure Live Answer During Business Hours and Auto Attendant After Hours

Prerequisites:Prerequisites

• Office Hours defined
• Main Telephone Number (ex. 954-607-6031)
• Routing User Extension (ex. Main Line Ext 1000)
• Front Desk Extension (ex. Front Desk Ext 1001)
• Auto Attendant Added (ex. ABC High Ext 9005)

Time Frames

Office Hours: 

Lunch Hour: 

Default: 

The "Default" Time Frame will be referenced automatically during all times not defined by the previous time frames. This Time Frame should be treated as "Off Hours" to prevent having to define every single moment of the day

Call Flow

Number	Action	Number	Answering Rule	Action	Number	Action
954-607-6031	Routes to	"Main Line" 1000	Lunch hours	Forward Always	Auto Attendant Ext 9005	Caller Routes through Menu
			Office Hours	Forward Always	"Front Desk" Ext 1001	Live Answer
			Default (Off Hours)	Forward Always	Auto Attendant Ext 9005	Caller Routes through Menu

Process

1. Inventory > Locate Phone Number (954-697-6031) > Assign Treatment as User > Assign to Ext 1000 (Main Line)

   1. 

   2. 

2. Users > Locate Routing User (Main line) Ext 1000 > Edit > Answering Rules > Add Rule
   1. Lunch Hours > Forward Always to Auto Attendant

      1. 

   2. Work Hours > Forward Always to Front Desk 

      1. 

   3. Default (Off Hours) > Forward Always to Auto Attendant

      1. 

   4. Finished Answering Rules: 

      1.