How to Configure a Main Line Fork

A "Forked" line is an extension that can be placed on multiple phones as a "Line Appearance." This allows the "forked" extension to have a standardized answering rule and voicemail treatment. Forked extensions will need sub extensions defined.

Example of a Configure ForkFork:

• Established Main Telephone Number (ex. 954-607-6031)
• Established Routing User Extension (ex. Main Line Ext 1000)
• Established Front desk/Answering User Extensions (ex. sub Front Desk Ext 1000a and 1000b and Executive Assistant Ext 1009)

Example of the Call Flow

Number	Action	Number	Answering Rule	Sub Extension	Phone	Action
954-607-6031	Routes to	"Main Line" 1000	Simultaneous ring 1000a and 1000b	1000a	Line 2 on Ext 1000 Phone	Ring
				1000b	Line 2 on Ext 1009 Phone	Ring

Process

1. Click on the Inventory tile.

2. Locate Phone Number (954-697-6031) and click to edit. Note: you can also use the pencil to edit.

3. Assign Treatment as User and assign Ext 1000 (Main Line) to User.

3. Click on the Users tile.

4. Locate Routing User (Main Line) Ext 1000 and click to edit. Note: you can also use the pencil to edit.

5. Click the Phones Tab and Add Phone.6. Create Sub Extension 1000a and define Emergency Address.

7. Create Sub Extension 1000b and define Emergency Address.

Finished Phone Tab

8. Click on the Inventory tab.

9. Click the Phone Hardware tab, locate Ext 1001 phone and click the gear to enter SNAPBuilder.

10. Add 1000a as a Line Appearance on 1001's Phone and click Save.

11. Repeat steps 8, click the Phone Hardware tab, locate Ext 1009 phone and click the gear to enter SNAPBuilder.

12. Add 1000b as a Line Appearance on 1009's phone and click Save.

Finished Inventory: Calls will now be received on 1000a and 1000b and can be picked up on 1001's phone on Line 2 and 1009's phone on Line 2.