Skip to main content

Basic Usage for a SIP T87 W

Place a Call

When the phone is not in use:

  1. Pick up the handset or press the  Speakerphone button.
  2. Dial tone will be heard. Dial an extension or telephone number.

When using a headset:

  1. Press the  Headset button to activate headset mode.
  2. Dial an extension or telephone number.

When you are already on a call:

  1. Tap the Hold soft key.
  2. Tap the New Call soft key.
  3. Dial an extension or telephone number.
  4. Resume the original call by tapping the Resume soft key.



Answering a Call

On the handset:

  • Pick up the handset to answer the call.

On a headset:

  • When the headset is connected, press the  Headset button to answer the call.

On Speakerphone:

  • Press the  Speaker button to answer the call.

Using the headset:

  • Press image-20230517172758960

You can reject an incoming call by pressing the Reject or the X button located under the Navigation wheel.



Rejecting An Incoming Call

Tap the Reject soft key to immediately send the caller to voicemail.



End Call

On a handset:

  • Hang up the handset.

On a headset:

  • Press the  Headset button.

On speakerphone:

  • Press the  Speakerphone button.



Redial

  1. Press the  Redial button when the phone is idle to dial out the last dialed number.
  2. Utilize the arrow keys to select call history (up and down), highlight your desired target, and press the Call soft key.


Call Mute/Unmute

  1. Press image_2023-05-DD-231 to mute the microphone during a call.
  2. Press image_2023-05-DD-231 again to unmute the call.



Call Hold and Resume

To place a call on hold:

  • While on a call, tap the Hold soft key.

Retrieving calls on hold:

  • Tap the Resume soft key.



Call Waiting

While already on a call, and a new call rings in, you will hear a beep tone emitted by your phone.

To Answer the Second Call:

  • Tap the Answer soft key to access that call. The first call will be placed on hold.
  • Once the second call has ended, resume the original call by tapping the Resume soft key.

To Reject the Second Call:

  • Tap the Reject soft key to immediately send the caller to voicemail.


Volume Adjustment

In-Call Volume:

  • While on a call, press the + and -  buttons to raise or lower the volume.

Ringer Volume:

  • While the phone is not in use, press the + or -  buttons to adjust the ringer volume on the phone.
  • Press image_2023-05-DD-45 to adjust the volume.



Speakerphone

While the phone is not in use:

  • Press the  Speakerphone button to activate the speakerphone and get a dial tone for an outbound call.

While on a call on the handset or headset:

  • Press the  Speakerphone button to continue the current call on the speakerphone.

While a call on speakerphone is active:

  • Press the  Speakerphone button to hang up the current call.


Call Transfer

You can transfer a call in the following ways:

Blind Transfer

Allows you to transfer a call to a person without confirming if they want to accept or reject the call.

  1. Press key or Transfer during a call.
  2. Enter the number you want to transfer to.
  3. Press B Transfer (Blind Transfer) button.

Semi-Attended Transfer/Warm Transfer

You can transfer to other contacts immediately when receiving a ringback or after consulting with them first.

  1. Press key or Transfer during a call.
  2. Enter the number or select a contact from the placed call list you want to transfer the call to; or select Directory  and select the desired contact from the Directory list. 
  3. Tap the Attended Transfer  soft key.  
  4. Tap the Transfer soft key, or hang up, after the second party answers and you have announced the call.



Call Forward

To enable call forward: 

  1. Press the Menu when the phone is idle, and then select Features > Call Forward.
  2. Select the desired forward type. Configure the forward type by tapping the toggle to enable this type of call forwarding.
    1. Always Forward (all calls)
    2. Busy Forward (when on a call)
    3. No Answer Forward (rings before forwarding) For No Answer Forward, select the desired ring time to wait before forwarding from After Ring Time field.

Forwarding Incoming Calls

If a call is currently ringing and you want to forward it, press the Forward to field, then enter the target number and tap the Save button. 

Disable Call Forwarding

  1. Go back to Menu > Features > Call Forward.
  2. Select the forwarding type you activated (e.g., Always Forward).
  3. Select Disabled or Off and press Save.


Call Conference

  1. Press the Conference  during an active call. The call is placed on hold.
  2. Enter the number of the second party or select the desired contact from the search list , contact list or placed call list Directory  before you enter a number. 
  3. When the second party answers the call, select Conference to add the second party to the conference. . All parties are now joined in the conference.
  4. Repeat the steps to add more parties to the conference.
  5. Press EndCall to disconnect all parties.

You can split the conference call into two individual calls by pressing Split.

Speed Dial

To configure a speed dial key:

  1. Press the Menu when the phone is idle, and then select Features > Dsskey.
  2. Select the desired Dss line key and press Enter.
  3. Select the SpeedDial from the Type field, select the desired line from the Account ID field, enter a label in the Label field, enter the number in the Value field.
  4. Press Save to accept the change.


To use the speed dial key: Press the SpeedDial to dial out the present number.



Access Voice Message

The message waiting indicator on the idle screen indicates that one or more voice messages are waiting at the message center. The power indicator LED slowly flashes red.

To listen to voice messages: 

  1. Press the Messages (envelope) button on the phone base.  Locate the envelope icon button on your phone base and press it. 
  2. Enter your voicemail PIN or Password provided by your system administrator, then press the # key.
  3. Follow the voice prompts to listen to, save or delete your messages.



Call History

Each icon in the Call History indicates the corresponding call history status.

The history record saves the call information such as the caller’s name and number, local line, and call duration. Once you are on the call history screen, you can manage your logs using the touchscreen or the directional pad:

  1. Select the History soft key or go to Menu > History to view your call lists (All, Placed, Missed, or Received calls).
  2. Select behind a desired entry to obtain more information.
  3. Select an entry from the list by scrolling through the history  list with the directional pad - scrolling down, left or right. Once you have found your desired entry, you can do the following:
    • Press Call to call the entry or missed call.
    • Press Delete to delete the entry from the list.
  5. If you press Option, you can also do the following:
    • Select Detail to view detailed information about the entry.
    • Select Add to Contacts to add the entry to the local directory.
    • Select Add to Blocklist to add the entry to the blocklist.
    • Select Delete All to delete all entries from the list.


Contact Directory

Accessing Directories

  • Local Directory: Go to Menu > Directory > Local Directory to view, add, or edit personal contacts.
  • Shared Directory: Go to Menu > Directory > Share Directory to see company-wide or shared contacts.
  • CardDAV / Remote Book: Navigate to Menu > Directory > CardDAV Phone Book or remote phone book options for synced directories.

To add a contact:

  1. Press Directory from the idle screen ( or press Menu > Directory > Local Directory).  Then select All Contacts.
  2. Tap Add to add a contact.
  3. Enter a unique contact name in the Name field and contact numbers in the corresponding fields.
  4. Tap Save to accept the change.

To edit a contact:

  1. Press Dir when the phone is idle, and then select All Contacts.
  2. Press image_2023-05-DD-04 or image_2023-05-DD-38 to select the desired contact, press Option and then select Detail from the prompt list.
  3. Edit the contact information.
  4. Press Save to accept the change.

To delete a contact:

  1. Press Dir when the phone is idle, and then select All Contacts.
  2. Press image_2023-05-DD-04 or image_2023-05-DD-38 to select the desired contact, press Option and then select Delete from the prompt list.
  3. Press the OK when the LCD screen prompts “Delete selected item?”.

To blocklist a contact:

  1. Go to Menu > Directory > Blocklist or Directory > Blocklist
  2. Select Add, Add to Blocklist or plus key
  3. Enter the blocklist contact’s information
  4. Select OK

Add Contact Groups

  1. Select Directory or go to Menu > Directory > Local Directory.
  2. Select > New Group.
  3. Enter the desired group name.
  4. Select OK.

Edit Contact Groups

  1. Select Directory or go to Menu > Directory > Local Directory.
  2. Select .
  3. Select the desired group and then select .





Back to top