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How to Build Time Frames

1. Click on the Time Frame tile.

2. Click Add Time Frame.

Note: There are two types of Time Frames: Domain and User

  • Domain Time Frames are available for use by all users within the domain.
  • User Time Frames are set by the user.

3. From the pop out window add the Name and When of the Time Frame and click Save. Note: Some options require multiple steps. Remember to Save after EVERY step.

4. Time Frames can be viewed, added, edited or deleted using these options.

Time Frames affect setting up your Auto Attendants (see documentation) and User's Answering Rules (see documentationdocumentation)

Office/School Hours Time Frame Example

The following example uses domain defined hours for an Elementary School. Elementary school would like the Main Line answered by Auto Attendant during office hours and go to voicemail on Holidays and Off Hours (Using the "Default" Time Frame as the off hours option)

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Holiday Time Frame Example

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Answering Rule Logic

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