Poly Edge E100 Series

Place a Call

You can place and answer calls on your phone using the handset, headset, or speakerphone, and you can alternate among the three modes during calls, if available.

Do one of the following:

Pick up the handset and press the , key, or the New Call softkey. Then, enter the phone number and press the Send softkey.
Enter the phone number and press the Dial softkey. Then, pick up the handset, and press for speakerphone or for headset.

Answering a Call

You can place and answer calls on your phone using the handset, headset, or speakerphone.

Pick up the handset, then press the Answer softkey.
Press the Speakerphone key
Press the Headset key

Answer a Call When in a Call

When you’re in an active call and an incoming call arrives on the same or a different line, a call waiting tone beeps and the Incoming Call screen displays.

Select Answer and the active call goes on hold, and the incoming call becomes active.

Answer a Call from an Expansion Module

Press the expansion module line key that has the flashing green LED indicator.

End Call

Hang up the handset or press EndCall.
Press the Speakerphone key
Press the Headset key

Redial

Select Menu and then Redial.

Call Hold

To place a call on hold:

Press Hold or during an active call.

To resume the call, do one of the following:

If there is only one call on hold, press Resume or .
If there is more than one call on hold, highlight the desired call and press Resume or .

Resume a Call on an Expansion Module

Press the line key corresponding to the line with the held call.

Call Transfer

You can transfer a call in the following ways:

Press the Transfer soft key or the transfer key.
Enter the extension to which you want to transfer.
Press the Send soft key to complete the transfer or Cancel to return to the caller.

Consultative Transfer: Enables you to speak with the other party before completing the transfer.

Press the Transfer soft key or the transfer key.
Press the Consultative soft key.
Enter the extension to which you want to transfer.
Press the Send soft key to continue the transfer or Cancel to return to the caller.
If the call is answered, press the Transfer soft key to complete the transfer or the Cancel soft key to cancel the transfer and return to the original caller.
If the call is unanswered, press the Cancel soft key to return to the original caller.

Voicemail Transfer

Press the More soft key until you see the T2VM soft key
Press the T2VM soft key.
Enter the extension you want to transfer to.
Press the Enter soft key. The caller has been transferred to the voicemail of the extension you entered.

Call Forward

Forward a call:

On the Incoming Call screen, press the Forward softkey.
Enter the number to forward the call to.
Press the Forward softkey.

To forward all calls:

Press the More soft key.
Then press the Forward soft key.
Press 1 or the select button to choose:
- Always - Forwards all incoming calls.
- No Answer - Forwards all unanswered incoming calls.
- Busy - Forwards incoming calls when you're in a call.
Enter the campus extension to which you want to forward your calls.
Press the Enable soft key.

For shared lines, you can only choose Always as your forwarding type; the other forwarding options aren’t available for shared lines.

To cancel call forward:

Press the More soft key.
Then press the Forward soft key.
Press 1 or the select button to choose Always..
Press the Disable soft key to turn off call forwarding.

Call Conference

Imitate a Conference Call:

Call a contact.
When the contact answers, select the Conference softkey. The phone places the call on hold.
Enter another contact’s number, select a contact from the directory, or select a contact from the call lists.
When the contact answers, select the Conference softkey. All call participants are added to a conference call.

Join Calls to Create a Conference Call:

If you have multiple held calls, select the call you want to include in the conference call.
Select the Join softkey.

The active call and selected held call join into a conference. If you have multiple held calls, the other held calls on the line remain held.

Hold a Conference Call:

Select Hold.

When you place a conference call on hold, the phone places all conference participants on hold.

Resume a Conference Call:

Select Resume.

Resuming a held conference call enables all participants to rejoin the call.

Split a Conference Call:

During a conference call, select the Split softkey.

Splitting a conference call ends the conference and places the participants on hold in individual calls. You can then resume one of the held calls.

End a Conference Call:

During a conference call, select End Call.

Speed Dial

1 Do one of the following:

Go to ToDirectories, ~~configure~~and then select Contact Directory.
On the Lines screen, press a key for an available line (+).

2. Select a contact.

3. Select Edit.

4. Select Favorite Index, and then add a new number.

Favorites display as speed ~~dial~~dials ~~key:~~on the lines screen.

Call Favorites:

From the Favorites List:

Navigate to Directories and select Favorites.
Select a contact from the list.
Press the ~~Menu~~Dial ~~when~~softkey.

From the ~~phone~~Lines ~~is idle, and then select~~ ~~Features~~ > ~~Dsskey~~.

~~Select the desired DSS key.~~
~~Select the~~ ~~SpeedDial~~ ~~from the~~ ~~Type~~ ~~field, select the desired line from the~~ ~~Account ID~~ ~~field, enter a label in the~~ ~~Label~~ ~~field, enter the number in the~~ ~~Value~~ ~~field.~~
~~Press~~ ~~Save~~ ~~to accept the change.~~

~~To use the speed dial key:~~Screen:

~~Press~~Select a line key associated with a favorite on the Lines screen.
The phone places a call to the ~~SpeedDial~~favorite ~~to dial out the preset number.~~automatically.

Voice Message

The message waiting indicator on the idle screen indicates that one or more voice messages are waiting at the message center. The power indicator LED slowly flashes red.

To listen to voice messages:

Go to Messages.
Select Messages Center.
Select Connect and follow the voice prompts to listen to your voice messages.

Recent Calls

Do one of the following:

Go to Directories and then Call Lists.
Go to Recent Calls.

The Recent Calls list displays all call types, with the most recent displaying first. From the list, you can:

Sort, order, and filter calls by type
Select More and then Sort
Time
Name
Under Order
Ascending
Descending
Under Type
Missed calls
Received Calls
Placed Calls
Delete calls from the list
Select the record
Navigate to the call record, and then select Information
Select Delete
View call details
Select the record
Navigate to the call record, and then select Information
Save a call to contacts directory
Select the record
Navigate to the call record, and then select Information
Select Add to Contacts

Contact Directory

To add a contact:

1. Do one of the following:

Go to Directories and then Contact Directory.
On the Lines screen, hold and press a key for an available line (+).

2. In the Contact Directory, select Add.

3. On the Add Contact screen, enter your contact’s phone number in the Contact field. All other fields are optional.

4. Select Save to accept the change.

To edit a contact:

1. Do one of the following:

Go to Directories and then Contact Directory.
Go to Menu then Directories then Contact Directory.

2. In the Contact Directory, do one of the following:

Select the contact.
Navigate to the contact, and then select Information.

3. On the contact information screen, select Edit.

4. On the Edit Contact screen, update the contact’s information.

5. Select Save.

To delete a contact:

1. Do one of the following:

Go to Directories and then Contact Directory.
Go to Menu then Directories then Contact Directory.

2. In the Contact Directory, do one of the following:

Select the contact.
Navigate to the contact, and then select Information.

3. On the contact information screen, select Delete.

4. Select Delete to delete the contact.

Volume Adjustment

Press to adjust the volume.