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Poly Edge E100 Series

Place a Call

You can place and answer calls on your phone using the handset, headset, or speakerphone, and you can alternate among the three modes during calls, if available.

Do one of the following:

  • Pick up the handset and press the image.png , image.png key, or the New Call softkey. Then, enter the phone number and press the Send softkey.
  • Enter the phone number and press the Dial softkey. Then, pick up the handset, and press for speakerphone or for headset.

Answering a Call

You can place and answer calls on your phone using the handset, headset, or speakerphone.

  • Pick up the handset, then press the Answer softkey.
  • Press the Speakerphone key image.png
  • Press the Headset key image.png

Answer a Call When in a Call

When you’re in an active call and an incoming call arrives on the same or a different line, a call waiting tone beeps and the Incoming Call screen displays.

  • Select Answer and the active call goes on hold, and the incoming call becomes active.

Answer a Call from an Expansion Module

  • Press the expansion module line key that has the flashing green LED indicator.


End Call

  • Hang up the handset or press EndCall.
  • Press the Speakerphone key image.png
  • Press the Headset key image.png

Redial

  • Press image_2023-05-DD-53 to enterSelect Placed CallsMenu list, select the desired entry and press image_2023-05-DD-53 orthen SendRedial.
  • Press image_2023-05-DD-53 when the phone is idle to dial out the last dialed number.

Call Hold

To place a call on hold:

  • Press Hold or image.png during an active call.

To resume the call, do one of the following:

  • If there is only one call on hold, press Resume or image.png.
  • If there is more than one call on hold, highlight the desired call and press Resume or image.png.

Resume a Call on an Expansion Module

  • Press the line key corresponding to the line with the held call.

Call Transfer

You can transfer a call in the following ways:

Blind Transfer: Transfers the call directly to another line without speaking with the other party first.

  • Press the Transfer soft key or the transfer image.png key.
  • Enter the extension to which you want to transfer.
  • Press the Send soft key to complete the transfer or Cancel to return to the caller.

Consultative Transfer: Enables you to speak with the other party before completing the transfer.

  • Press the Transfer soft key or the transfer image.png key.
  • Press the Consultative soft key.
  • Enter the extension to which you want to transfer.
  • Press the Send soft key to continue the transfer or Cancel to return to the caller.
  • If the call is answered, press the Transfer soft key to complete the transfer or the Cancel soft key to cancel the transfer and return to the original caller.
  • If the call is unanswered, press the Cancel soft key to return to the original caller.

Voicemail Transfer

  • Press the More soft key until you see the T2VM soft key
  • Press the T2VM soft key.
  • Enter the extension you want to transfer to.
  • Press the Enter soft key. The caller has been transferred to the voicemail of the extension you entered.

Call Forward

Forward a call:

  • On the Incoming Call screen, press the Forward softkey.
  • Enter the number to forward the call to.
  • Press the Forward softkey.

To forward all calls:

  • Press the More soft key.
  • Then press the Forward soft key.
  • Press 1 or the select button to choose:
    • Always - Forwards all incoming calls.
    • No Answer - Forwards all unanswered incoming calls.
    • Busy - Forwards incoming calls when you're in a call.
  • Enter the campus extension to which you want to forward your calls.
  • Press the Enable soft key.

For shared lines, you can only choose Always as your forwarding type; the other forwarding options aren’t available for shared lines.

To cancel call forward:

  • Press the More soft key.
  • Then press the Forward soft key.
  • Press 1 or the select button to choose Always..
  • Press the Disable soft key to turn off call forwarding.

Call Conference

Imitate a Conference Call:

  • WhileCall a contact.
  • When the contact answers, select the Conference softkey. The phone places the call on a call, press the More soft key.
  •  Then press Conference.hold.
  • Enter another contact’s number, select a contact from the campus extensiondirectory, or phoneselect numbera contact from the call lists.
  • When the contact answers, select the Conference softkey. All call participants are added to adda conference call.

Join Calls to Create a Conference Call:

  • If you have multiple held calls, select the call you want to include in the conference call.
  • Select Pressthe Join softkey.

The active call and selected held call join into a conference. If you have multiple held calls, the Sendother softheld key.

  • calls Whenon the secondline remain held.

    Hold a Conference Call:

    • Select Hold.

    When you place a conference call ison answered, presshold, the Morephone softplaces keyall conference participants on hold.

    Resume a Conference Call:

    • Select Resume.

    Resuming a held conference call enables all participants to rejoin the call.

    Split a Conference Call:

    • During a conference call, select the Split softkey.

    Splitting a conference call ends the conference and thenplaces the Conferenceparticipants softon keyhold toin connectindividual calls. You can then resume one of the held calls.

    End a Conference Call:

    • During a conference call, select End Call.

    Speed Dial

    To configure a speed dial key:

    1. Press the Menu when the phone is idle, and then select Features > Dsskey.
    2. Select the desired DSS key.
    3. Select the SpeedDial from the Type field, select the desired line from the Account ID field, enter a label in the Label field, enter the number in the Value field.
    4. Press Save to accept the change.

    To use the speed dial key:

    • Press the SpeedDial to dial out the preset number.

    Voice Message

    The message waiting indicator on the idle screen indicates that one or more voice messages are waiting at the message center. The power indicator LED slowly flashes red.

    To listen to voice messages:

    1. PressGo to HomeMessages.
    2. Select Messages Center.
    3. Select Connect and follow the voice prompts to listen to your voice messages.

    CallRecent HistoryCalls

      Do one of the following:

      • PressGo theto HistoryDirectories whenand then Call Lists.
      • Go to Recent Calls.

      The Recent Calls list displays all call types, with the phonemost isrecent idle,displaying pressfirst. image_2023-05-DD-04 or image_2023-05-DD-38 to scroll through the list.

    1. Select an entry fromFrom the list, you can:

      • Sort, order, and youfilter cancalls doby the following:
        • Press Send to call the entry.
        • Press Delete to delete the entry from the list.
          If you press Option, you can also do the following:type
          • Select DetailMore and then Sort
            • Time
            • Name
          • Under Order
            • Ascending
            • Descending
          • Under Type
            • Missed calls
            • Received Calls
            • Placed Calls
        • Delete calls from the list
          • Select the record
          • Navigate to viewthe detailedcall informationrecord, aboutand then select Information
          • Select Delete
        • View call details
          • Select the entry.record
          • Navigate to the call record, and then select Information
        • Save a call to contacts directory
          • Select the record
          • Navigate to the call record, and then select Information
          • Select Add to Contacts to add the entry to the local directory.
          • Select Add to Blacklist to add the entry to the blocklist.
          • Select Delete All to delete all entries from the list.

    Contact Directory

    To add a contact:

      1. Do one of the following:

      • PressGo to DirDirectories when the phone is idle, and then select AllContact ContactsDirectory.
      • On the Lines screen, hold and press a key for an available line (+).

      Press2. In the Contact Directory, select Add.

      3. On the Add Contact toscreen, addenter ayour contact.

    1. Entercontact’s aphone unique contact name in Name field and contact numbersnumber in the correspondingContact fields.
    2. field. All other fields are optional.

      Press4. Select Save to accept the change.

    To edit a contact:

      1. Do one of the following:

      • PressGo to Dir when the phone is idle, and then select All Contacts.
      • Press image_2023-05-DD-04 or image_2023-05-DD-38 to select the desired contact, press OptionDirectories and then selectContact Directory.
      • Go to DetailMenu then Directories fromthen Contact Directory.

      2. In the promptContact list.Directory, do one of the following:

      • Select the contact.
      • EditNavigate to the contact, and then select Information.

      3. On the contact information.

    1. information screen, select Edit.

      Press4. On the SaveEdit Contact screen, to acceptupdate the change.

    contact’s information.

    5. Select Save.

    To delete a contact:

      1. Do one of the following:

      • PressGo to Dir when the phone is idle, and then select All Contacts.
      • Press image_2023-05-DD-04 or image_2023-05-DD-38 to select the desired contact, press OptionDirectories and then selectContact Directory.
      • Go to DeleteMenu then Directories from the prompt list.
      • Press thethen OKContact Directory.

      2. whenIn the LCDContact screenDirectory, promptsdo “one of the following:

      • Select the contact.
      • Navigate to the contact, and then select Information.

      3. On the contact information screen, select Delete.

      4. Select Delete selectedto item?”.

    delete the contact.

    Volume Adjustment

    Press image_2023-05-DD-12 to adjust the volume.

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