Poly Edge E100 Series

Place a Call

You can place and answer calls on your phone using the handset, headset, or speakerphone, and you can alternate among the three modes during calls, if available.

Do one of the following:

Pick up the handset and press the , key, or the New Call softkey. Then, enter the phone number and press the Send softkey.
Enter the phone number and press the Dial softkey. Then, pick up the handset, and press for speakerphone or for headset.

Answering a Call

You can place and answer calls on your phone using the handset, headset, or speakerphone.

Pick up the handset, then press the Answer softkey.
Press the Speakerphone key
Press the Headset key

Answer a Call When in a Call

When you’re in an active call and an incoming call arrives on the same or a different line, a call waiting tone beeps and the Incoming Call screen displays.

Select Answer and the active call goes on hold, and the incoming call becomes active.

Answer a Call from an Expansion Module

Press the expansion module line key that has the flashing green LED indicator.

End Call

Hang up the handset or press EndCall.
Press the Speakerphone key
Press the Headset key

Redial

Press to enter Placed Calls list, select the desired entry and press or Send.
Press when the phone is idle to dial out the last dialed number.

Call Hold

To place a call on hold:

Press Hold or during an active call.

To resume the call, do one of the following:

If there is only one call on hold, press Resume or .
If there is more than one call on hold, highlight the desired call and press Resume or .

Resume a Call on an Expansion Module

Press the line key corresponding to the line with the held call.

Call Transfer

You can transfer a call in the following ways:

Press the Transfer soft key or the transfer key.
Enter the extension to which you want to transfer.
Press the Send soft key to complete the transfer or Cancel to return to the caller.

Consultative Transfer: Enables you to speak with the other party before completing the transfer.

Press the Transfer soft key or the transfer key.
Press the Consultative soft key.
Enter the extension to which you want to transfer.
Press the Send soft key to continue the transfer or Cancel to return to the caller.
If the call is answered, press the Transfer soft key to complete the transfer or the Cancel soft key to cancel the transfer and return to the original caller.
If the call is unanswered, press the Cancel soft key to return to the original caller.

Voicemail Transfer

Press the More soft key until you see the T2VM soft key
Press the T2VM soft key.
Enter the extension you want to transfer to.
Press the Enter soft key. The caller has been transferred to the voicemail of the extension you entered.

Call Forward

Forward a call:

On the Incoming Call screen, press the Forward softkey.
Enter the number to forward the call to.
Press the Forward softkey.

To forward all calls:

Press the More soft key.
Then press the Forward soft key.
Press 1 or the select button to choose:
- Always - Forwards all incoming calls.
- No Answer - Forwards all unanswered incoming calls.
- Busy - Forwards incoming calls when you're in a call.
Enter the campus extension to which you want to forward your calls.
Press the Enable soft key.

For shared lines, you can only choose Always as your forwarding type; the other forwarding options aren’t available for shared lines.

To cancel call forward:

Press the More soft key.
Then press the Forward soft key.
Press 1 or the select button to choose Always..
Press the Disable soft key to turn off call forwarding.

Call Conference

While on a call, press the More soft key.
Then press Conference.
Enter the campus extension or phone number to add to the conference call.
Press the Send soft key.
When the second call is answered, press the More soft key and then the Conference soft key to connect the calls.

Speed Dial

To configure a speed dial key:

Press the Menu when the phone is idle, and then select Features > Dsskey.
Select the desired DSS key.
Select the SpeedDial from the Type field, select the desired line from the Account ID field, enter a label in the Label field, enter the number in the Value field.
Press Save to accept the change.

To use the speed dial key:

Press the SpeedDial to dial out the preset number.

Voice Message

The message waiting indicator on the idle screen indicates that one or more voice messages are waiting at the message center. The power indicator LED slowly flashes red.

To listen to voice messages:

Press Home.
Select Messages.
Select Connect and follow the voice prompts to listen to your voice messages.

Call History

Press the History when the phone is idle, press or to scroll through the list.
Select an entry from the list, and you can do the following:
- Press Send to call the entry.
- Press Delete to delete the entry from the list.
  If you press Option, you can also do the following:
  - Select Detail to view detailed information about the entry.
  - Select Add to Contacts to add the entry to the local directory.
  - Select Add to Blacklist to add the entry to the blocklist.
  - Select Delete All to delete all entries from the list.

Contact Directory

To add a contact:

Press Dir when the phone is idle, and then select All Contacts.
Press Add to add a contact.
Enter a unique contact name in Name field and contact numbers in the corresponding fields.
Press Save to accept the change.

To edit a contact:

Press Dir when the phone is idle, and then select All Contacts.
Press or to select the desired contact, press Option and then select Detail from the prompt list.
Edit the contact information.
Press Save to accept the change.

To delete a contact:

Press Dir when the phone is idle, and then select All Contacts.
Press or to select the desired contact, press Option and then select Delete from the prompt list.
Press the OK when the LCD screen prompts “Delete selected item?”.

Volume Adjustment

Press image_2023-05-DD-12 to adjust the volume.