Office Manager

Logging in and out of the Call Center as an Office Manager can be done two ways:

1. Use star codes.
2. From the Call Queues tab.

Star Codes

• Use *51 for Agent Login.
• Use *52 for Agent Logout.

From the Portal

1. Click on the Call Queues tab.

2. Click on Agents (available) to open pop-out window.

3. Click the pencil to Edit Agent.

4. Use the dropdown arrow in Status to toggle between Online and Offline. Click Save Agent.