How to Build Time Frames

1. Click on the Time Frame tile.

2. Click Add Time Frame.

Note: There are two types of Time Frames: Domain and User.

• Domain Time Frames are available for use by all users within the domain.
• User Time Frames are set by the user.

3. From the popout window add the Name and When of the Time Frame and click Save. Note: Some options require multiple steps. Remember to Save after EVERY step. Hover over the icon to see a description of each option.  

4. Time Frames can be viewed, added, edited or deleted using these options.

Time Frames affect setting up your Auto Attendants (see documentation) and User's Answering Rules (see documentation)

Office/School Hours' Time Frame Example

The following example uses domain defined hours for an Elementary School. Elementary school would like the Main Line answered by Auto Attendant during office hours and go to voicemail on Holidays and Off Hours (Using the "Default" Time Frame as the off hours option)

1. Click on the Domain option and then click Add Time Frame.

2. Set the Time Frame(s).

Elementary Time Frame Example

Holiday Time Frame Example

Answering Rule Example

The following is an example of how to set the Answering Rule logic after Time Frame(s) are built.

1. Click the Users tile and then select the line to apply the Answering Rules to.

2. Click the Answering Rules tab and then click Add Rule.

3. Apply the Answering Rules logic for each Time Frame.

Answering Rule Logic Example